evaluate
We have worked with many organisations to help them evaluate perceptions of their products and services.
We recently completed a 3 year research study for the Leadership Skills Foundation as part of the Your Time programme, which aimed to encourage girls into volunteer leadership positions. We used a range of research methodologies including telephone interviews, online surveys and in-person interviews to gain feedback from the young volunteers and the adult session coordinators to understand more about the programme and how the charity could better work with them. Each year we compiled an illustrative and engaging report to demonstrate the strengths and opportunities of the initiative, bringing to life the findings whilst giving clear direction for the future.
In 2024, we conducted research with customers of a High Street bank to test one of their online systems. We completed depth interviews which identified how the system could be improved, both in terms of functionality and communications.
We’ve also worked extensively with a major national events venue, helping them to evaluate customer satisfaction. Our approach combined quantitative measurement with qualitative understanding through depth interviews, to give the client clear guidance on how they could respond to changing customer needs.